From How
the Cadillac Got Its Fins by Jack Mingo:
How the
Walkman Caught the World's Ear
Thank God
for the Walkman. Before it, the only portable "personal stereo" was
the boom box, carried on the shoulder and usually played loudly. The Walkman
made it so we didn't have to be subjected to other people's questionable taste
in music. . . or their whining about ours.
Best of all,
the Walkman's sound is quality stereo. Nowadays, that may not seem that big a
deal, but not that long ago, portable tape recorders were clunky things that
played distorted music through bad speakers. If you wanted to listen privately,
you had to stick a little beige plug into one of your ears; it sounded like a
telephone in a tin can.
The funny
thing is that the Walkman was, to the team of Sony engineers who designed it, a
major disappointment. They were aiming for something completely different.
Headed by Mitsuro Ida, they had earlier achieved great success with a small
portable tape recorder called the Pressman. It was wonderfully compact (5 1/4
by 3 1/2 by 1 1/8 inches) and included a built-in microphone and speaker. It
became the standard tape recorder for journalists.
The Pressman
was in mono only, and radio journalists began asking Sony for a stereo version
in the same convenient size. Late in 1978, the engineers started shrinking and
consolidating the components of a stereophonic tape recorder, trying to get
them into the same chassis. They almost made it. They could fit in playback
parts and two tiny speakers, but not the recording mechanism. Since the whole
point was to come up with a recorder, the first attempt was a grave
disappointment.
Still, it
wasn't a bad first try. The quality of the sound was surprisingly good,
considering its size, so Ida kept the prototype around the shop instead of
dismantling it. Some of the engineers started playing cassettes on it while
they worked on the next attempt. Their failure weighed heavily on project
leader Ida's mind. After all, Sony prided itself on its innovations in tape
recorder technology. The postwar company's second product-and first success-was
an innovative tape recorder that impressed the recording world in 1950. (Sony's
first product, released three years earlier, was an electric rice cooker that
tended to give shocks and start fires.)
One day
Masaru Ibuka wandered by. He did that a lot. He was an innovator who, with Aido
Morita, founded the company and was responsible for much of its early success.
But, as the years went by, he was seen as too quirky and creative to fit into
the smooth day-to-day operations of the corporation that Sony had become.
Morita took over operations and made Ibuka honorary chairman, a ceremonial role
that gave him much respect, little authority, and lots of time to wander the
halls of Sony.
Ibuka
watched the Pressman engineers working on their design problem. He heard music
coming from the unsuccessful prototype and asked, "Where did you get this
great little tape player? It sounds very nice."
Since Ibuka
spent a lot of his time roaming around, he knew pretty much what was going on
all over the company. He suddenly remembered another project he had looked at -
a set of lightweight portable headphones that were being developed by an
engineer named Yoshiyuki Kamon on the other side of the building. "What if
you got rid of the speakers and combined your stereo with his headphones?"
Ibuka asked Ida. "The headphones would use less power and increase the
quality of the sound. Who knows, maybe we can sell this thing even if you can't
record on it. After all, it makes great music."
The engineers
listened politely-while privately thinking that the old man had finally lost
his bearings. Why make a tape recorder that can't record? Who would want to
listen to music through headphones when they could have speakers? Why make
something that would do less than everything that came before it? This is
progress?
Ibuka,
revered, honored, but with no authority to okay projects, went to his friend
and partner Morita and showed him the gadget with headphones attached. Morita
listened and was amazed at the quality of the stereo music. To the shock of the
engineers, Morita told them to push forward with development.
The
engineers were not the only ones surprised. The marketing department thought it
was a terrible idea, too. They projected that the company would lose money on
every unit sold. Told that the name being used in Japan, the Walkman, sounded
"funny" to English ears, Sony first presented the Walkman as the
Soundabout in the United States and as the Stowaway in England. The 1979
product rollout was a low budget, lukewarm publicity affair aimed at teens.
Nothing
happened. Teens are conformists, by and large, and they held back, waiting to
see what their peers would do. Boom boxes continued to sell; the Walkman
languished on shelves. It looked like the engineers and marketers had been
right in their skepticism.
Then the
yuppies discovered it. Perfect for listening to Mozart while jogging and Boy
George while commuting, small enough to fit into a briefcase or the pocket of a
business suit, the Walkman became a sudden, raging success among the world's
white-collar class.
The
Walkman's sudden fad status surprised nearly everybody at Sony-especially the
hapless production manager who had been told to prepare an initial run of sixty
thousand units. The number had seemed grotesquely overoptimistic, so he ordered
the parts for all sixty thousand but only assembled half that number. He
figured that if the Walkman sold well, he'd have enough time to begin
assembling the second batch. If it didn't, he'd be a hero for saving the
company money. When Walkman sales exploded and Sony was suddenly caught with bushels
of orders and no inventory, the manager nearly lost his job.